Safeguarding & Wellbeing

D’Key Civic is committed to creating a safe, respectful and supportive environment for everyone who engages with our activities, events, programmes and communications. We take the wellbeing of children, young people and adults at risk seriously and aim to operate with clear boundaries, proportionate processes and prompt escalation where concerns arise.

Our safeguarding commitment

We aim to provide a welcoming environment where people are treated with dignity, respect and care.
We work to recognise, respond to and escalate safeguarding concerns appropriately.
We use clear behavioural expectations for volunteers, appointees and programme leaders.
Appointees complete internal safeguarding induction before working with children, young people or vulnerable adults.
We record concerns proportionately and handle information sensitively.
Where appropriate, we work with parents, carers, venues, statutory services and partner organisations.

Important: D’Key Civic is a community initiative. We do not replace emergency services, social care or statutory safeguarding agencies. If there is an immediate risk of harm, call 999.

What to do if you have a concern

If you are worried about your safety, the safety of a child, a young person, or another adult, contact us as soon as possible so the concern can be reviewed. Please include enough detail for us to understand what happened, who is involved, where it took place and whether there is any immediate risk.

General safeguarding or wellbeing concern
Email: hello@dkeycivic.org

Immediate danger or urgent medical risk
Call 999

Non-urgent site concerns or conduct issues
Use our Complaints & Concerns route

How we approach events, volunteers and youth activity

We plan community activity with attention to venue suitability, supervision, consent and general safety.
We expect volunteers and appointees to maintain appropriate boundaries and respectful conduct.
We aim to avoid lone-working situations with children or vulnerable participants wherever practical.
We encourage parents, carers, participants and volunteers to raise concerns early rather than stay silent.
Where photography or media capture is involved, we aim to use consent-aware processes appropriate to the event.

Linked public assurance pages

Internal training: safeguarding induction and minimum awareness materials for appointees are managed internally through the D’Key Civic staff portal. Public-facing programme information is provided here for transparency and assurance.