D’Key Civic — Community Outreach & Care
This page explains how concerns, complaints, conduct issues or safeguarding-related issues can be raised with D’Key Civic in a clear and proportionate way.
D’Key Civic aims to receive concerns calmly, record the key details, review the issue proportionately and take appropriate action. Not every issue will require a formal process, but serious concerns should be treated carefully and with appropriate confidentiality.
If an issue involves a child, young person, adult at risk, serious welfare risk or immediate danger, safeguarding considerations may apply. If there is immediate danger, contact emergency services by calling 999.
Describe the issue plainly, including dates, times, location and what was said or done where known.
Include names or roles if known, and whether any child, young person or vulnerable adult may be affected.
Explain whether you are asking for a reply, correction, removal of content, safeguarding review or another practical action.
For general concerns, contact D’Key Civic. For immediate danger, use emergency services first.